Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.
By the end of this course, you will be able to:
- Understand anger dynamics.
- Understand the myths of anger.
- Know the right and wrong ways of dealing with anger.
- Know techniques in controlling anger.
- See differences between objective and subjective language.
- Know tips in identifying the problem.
- Express a feeling or position using I-messages.
- How to making a disagreement constructive.
- Understand hot buttons and personal anger dynamics.
- Understand the alter, avoid and accept response to anger.
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning relating to Communication skills and practice.
Course cost: $89
Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.
By the end of this course, participants will be able to:
- Identify what business etiquette is and why it’s important.
- Network with confidence.
- Present themselves professionally.
- Understand the importance of dress codes and what they mean.
- Understand how to use a business card effectively.
- Remember names easily.
- How to conduct themselves at a business lunch.
- Understand basic guidelines regarding, grammar standards in all written communication.
- Understand telephone etiquette.
- Understand the benefits of international etiquette.
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning relating to Communication skills and practice.
Course cost: $89
Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.
By the end of this workshop, you will be able to:
- Understand the basic structure required of business ‘artefacts’ - agendas, email, letters, business cases, proposals, reports.
- Understand the function/purpose of all of the above.
- Utilise the tips and techniques provided here to determine an appropriate structure to use for your business artefacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing.
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning relating to Communication skills and practice.
Course cost: $89
Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly.
By the end of this course, participants will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilise the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Using the SPEAC Method
- Establish common ground with others
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning relating to Communication skills and practice.
Course cost: $89
Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.
By the end of this course, you will understand how to:
- Recognise problems and understand the creative problem solving process
- Indentify types of information to investigate and key questions to ask
- Ascertain the importance of correctly defining a problem
- Use four different problem definition tools
- Write solid problem statements
- Apply basic brainstorming tools to generate ideas for solutions
- Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
- Assess potential solutions against criteria of cost/benefit analysis
- Perform a final analysis for successful solution selection
- Be aware of the roles that intuition and fact play in solution selection
- Understand the need to refine the shortlist and the importance of redefining it
- Successfully identify the tasks and resources required to implement the solutions
- Conduct a solutions reality check
- Conduct post solution implementation checks to celebrate successes and identify improvements
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning relating to Communication skills and practice.
Course cost: $89
Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.
By the end of this course, you will have learned:
- What Customer Service is.
- How your attitude affects customers.
- How to identify and address the needs of your customers.
- How using excellent customer service can generate return business.
- How to build good will.
- How to provide customer service over the phone.
- How online tools can aid customer service.
- How to deal with difficult customers.
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning relating to Communication skills and practice.
Course cost: $89