Only class 1 licence holders are required to complete 3 hours of Business Skills topics per year. 

Each of our Business Skills CPD courses provide 3 hours of learning per topic.

Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.

At the end of this course, you will be able to:

  • Get yourself organised
  • Manage your time
  • Deliver task on schedule
  • Improve your communication skills
  • Improve your non-verbal communication skills
  • Assert yourself
  • Influence effectively
  • Build professional working relationships
  • Have a comfortable working environment
  • Deal with stress

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Business practices, management and governance

Course cost: $89

Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.

By the end of this course, you will be able to:

  • Identify the difference between mentoring and coaching, understand the GROW model.
  • Identify and set appropriate goals using the SMART method of setting goals.
  • Understand how to identify the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee.
  • Understand how to create a preliminary plan.
  • Finalise a plan or wrap it up motivating your employee to work within them.
  • Identify the benefits of fostering trust with your employee.
  • Identify the steps in giving effective feedback.
  • Identify and overcome obstacles that hinder the growth and development of your employee.
  • Identify the end and how to transition your employee to other growth opportunities.
  • How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Supervision requirements.

Course cost: $89

Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.

At the end of this course, you will be able to:

  • Understand the basic requirements for any meeting – agenda, invitations, roles, minutes, etc.
  • Utilise the tips and techniques provided to determine an appropriate approach to your business meetings in different situations.
  • Understand how technology can help your meetings.
  • List the logistical items that you may need to address for your meeting.
  • Understand the need for following up after a meeting to ensure action.
  • Understand how to continually improve your meetings.

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Industrial relations and human resource management.

Course cost: $89

Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.

By the end of this course, you will be able to:

  • Define requirements for required work.
  • Set the expectations for your staff.
  • Establish SMART goals for yourself.
  • Help your staff set SMART goals.
  • Learn to delegate appropriately.
  • Provide effective feedback to your staff.
  • Utilise effective time management techniques.
  • Perform effective conflict resolution.
  • Understand how to manage effectively in different situations.
  • Understand what a new supervisor needs to become an effective supervisor.

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Supervision requirements.

Course cost: $89

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let's review our goals for this course.

By the end of this course, participants will be able to:

  • Describe different aspects of human resource management
  • Define human resource management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees' health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for human resources in your own workplace

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Industrial relations and human resource management

Course cost: $89

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

By the end of this course, participants will be able to:

  • Understand what leadership means
  • Explain the 'Great Man Theory'
  • Explain the 'Trait Theory'
  • Understand Transformational Leadership
  • Understand how to adapt your leadership styles for the people you lead
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Supervision requirements.

Course cost: $89

Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.

By the end of this course, you should be able to:

  • List the steps necessary for preparing a change strategy
  • Describe the WIFM – the individual motivators for change
  • Relate the five dimensions of the ADKAR model for understanding change
  • Use needed components to develop change management and communications plans
  • Employ strategies for gathering data
  • Utilise methods for leading change project status meeting and celebrating success
  • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  • Use strategies for aligning people with a change
  • Describe the importance of resiliency in the context of change
  • Explain the importance of flexibility in the context of change

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Business practices, management and governance.

Course cost: $89

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

By the end of this course, participants will be able to:

  • Identify the best approach to a stressful situation (alter, avoid, or accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Reduce stress using routines
  • How to use environmental and physical relaxation techniques
  • How to cope with major events
  • Use a stress log to identify stress and create a plan to reduce them

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Workplace health and safety.

Course cost: $89

Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.

By the end of this course, participants should be able to:

  • Define motivation, and what part they play
  • Realise the importance of Employee Motivation
  • Understand methods of Employee Motivation
  • Understand the theories which pertain to Employee Motivation – with particular reference to psychology
  • Recognise different personality types and how they fit into a plan for Employee Motivation
  • Setting SMART and defined goals
  • Understand how to maintain motivation in themselves and their employees

Completion of this course provides 3 hours of Business Skills Continuing Professional Development (CPD) learning relating to Industrial relations and human resource management

Course cost: $89