Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.
By the end of this course, you will have learned:
- What Customer Service is.
- How your attitude affects customers.
- How to identify and address the needs of your customers.
- How using excellent customer service can generate return business.
- How to build good will.
- How to provide customer service over the phone.
- How online tools can aid customer service.
- How to deal with difficult customers.
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning.
