Research and everyday life demonstrates that having clear, measurable goals is important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for this course.
By the end of this course, participants will be able to:
- Understand what conflict and effective conflict resolution means.
- Understand all six phases of the conflict resolution process.
- Understand the five main styles of conflict resolution.
- Be able to adapt the process for all types of conflicts.
- Be able to break out parts of the process and use those tools to prevent conflict.
- Be able to use basic anger and stress management techniques.
- Be able to use basic communication tools, such as the agreement frame and open questions.
Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning.
