Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more effectively and rapidly. With that in mind, let's review our goals for this course.

By the end of this course, participants will be able to:

  • Understand the basic types of negotiations and the phases required for success.
  • Understand the concepts: WATNA, BATNA, WAP, and ZOPA
  • Complete the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Basic bargaining techniques
  • Identifying mutual gain strategies
  • Reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • How to use negotiating processes in our everyday life
  • How to negotiate on behalf of someone else

Completion of this course provides 3 hours of Elective Continuing Professional Development (CPD) learning.